Client survey — Nonprofit Communications & PR Firm | Nonprofit Marketing Agency | Forthright Advising

Here’s what you told us: your feedback from our 2023 Client Survey

First, our NPS score, a universal score of customer satisfaction, remains nearly double that of the average consulting firm. In fact, for the third year in a row, we saw our NPS score go up!

Our NPS is one of our “north star” measurements, so I’m thrilled by this result and excited we’re maintaining our superstar streak year-over-year.

This year, 100 percent of our clients strongly agree that we make them feel important, and 100 percent of our clients strongly agree that we’re fun to work with.